Shipping policy
ROGUEHOOD Shipping Policy
1. Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
- Note: If we are experiencing a high volume of orders, shipments may be delayed by a few days.
2. Shipping Rates and Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Shipping charges for your order will be calculated and displayed at checkout.
3. International Shipping
- Note: Shipping charges for your order will be calculated and displayed at checkout. Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. ROGUEHOOD is not responsible for these charges.
4. How Do I Check the Status of My Order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
5. Lost or Damaged Items
If you haven’t received your order within estimated days show on checkout of receiving your shipping confirmation email, please contact us at Roguehood.customerservice@gmail.com with your name and order number, and we will look into it for you. If the package arrives damaged, please take photos and contact us immediately.
If you haven’t received your order within estimated days show on checkout of receiving your shipping confirmation email, please contact us at Roguehood.customerservice@gmail.com with your name and order number, and we will look into it for you. If the package arrives damaged, please take photos and contact us immediately.